Shipping & Returns
Return Policy
Due to the exclusive nature of our products, all sales are final. This includes both regular-priced and sale items. No refunds, exchanges, or cancellations will be accepted. Once an order is placed, it cannot be canceled, changed, or modified, including applying discount codes or altering shipping details. We cannot change the shipping address or shipping method selected. You accept these terms by making a purchase. If you have received an incorrect or defective item, contact us at info@uuuntld.com.
Each garment undergoes a heavy stone wash to achieve a vintage look, which also distresses the artwork. The unique marks, imperfections, or streaks you may find are not defects but distinguishing characteristics that make each piece original. Produced in small batches, each release will have slight variations. Images shown are for reference only and may vary from the final product. Colors may appear different due to lighting, photography, and screen variations.
Promotional discounts and codes are valid only for new orders placed during the promotional period and cannot be applied retroactively to existing or previous purchases.
Please refer to the sizing guide provided in the product description for the best sizing information. We do not provide specific sizing recommendations; it is the customer's responsibility to determine the correct size.
If an exchange is permitted for incorrect or defective items, item(s) must be returned unworn, unaltered, unwashed, and undamaged, with tags still attached and in their original packaging and free of any odors or fragrances within 15 days from when the order was shipped. If item(s) do not fit these requirements, they will be sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in saleable condition. The additional shipping costs are not compensated. Return labels can only be provided to US addresses. Please note that a 35% restocking fee, including the deducted shipping fee for exchanges, will apply to all returned or exchanged items, as well as orders refused or returned as undeliverable.
By making a purchase, you agree to these terms. Any attempt to initiate a chargeback with your bank will be considered a violation of this agreement. This policy will serve as proof that you agreed to the terms outlined herein.
Cancellation Terms
All sales are final, and cancellations are not permitted for any orders, including both pre-order and on-hand items. Due to the exclusive nature of our products, all purchases are considered final at the time of checkout, and modifications to orders cannot be accommodated.
Promotional discounts and codes are valid only for new orders placed during the promotional period and cannot be applied retroactively to existing or previous purchases. No price adjustments, refunds, or credits will be issued for promotional offers not applied at the time of purchase.
For pre-order items, products may be labeled as “in stock” to indicate that the pre-order window is open. However, this does not mean that the product is immediately available for shipping. Pre-order items are produced in limited batches based on pre-order quantities and require an estimated production timeline as stated on the product page. These timelines are approximate and subject to change due to the nature of small-batch production. Once a pre-order is placed, production begins immediately, and cancellations or modifications are not possible. Customers are encouraged to review the timeline and product details carefully before completing their purchase.
For on-hand items, which are ready for shipping, cancellations or changes are not permitted after an order is placed. Customers are advised to verify all order details, including shipping information, prior to completing their transaction.
By placing an order, whether for pre-order or on-hand items, you acknowledge and agree to these terms, including the stated production timelines for pre-order items and the finality of all sales.
Pricing and Promotions
Promotional discounts apply only to new orders placed during the promotional period and cannot be applied retroactively to existing or previous purchases. No price adjustments, refunds, or credits will be issued for promotional offers not applied at the time of purchase.
Newsletter Discount Code Policy
Discount codes issued through our newsletter are not applicable to items already discounted, on sale, or to orders that have already been placed. These codes are intended for use on full-priced items only. Please review your order carefully to ensure the discount is applied correctly before completing your purchase.
Frequently Asked Questions
What is your price match policy?
We are unable to offer price adjustments on items previously purchased that have now become eligible for discounts, as discount codes are only applicable during eligible periods.
Can I apply a promotion to an order I’ve already placed?
Promotions are valid only on new orders during the promotional period.
Can I cancel my order?
Cancellations are not permitted for any orders, including pre-order and on-hand items. Pre-orders are made based on pre-order quantities, with funds allocated directly to production. This also applies to items purchased on sale. Please review your order carefully before completing your purchase.
Are sale items final sale?
All sale items are final sale. We do not offer refunds, exchanges, or cancellations on discounted products.
What does 'in stock' mean for pre-order items?
Items labeled as "in stock" during a pre-order period indicate that they are available for reservation within the pre-order batch. These items require production before shipping and are not immediately available. Please refer to the stated timeline on the product page for details.
Do you have a store location?We're currently exclusively operating online.
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. While we will make every effort to assist, we are unable to replace products that are lost, stolen, or damaged. Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.
How can I track my order?
Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details.